Refunds, Returns & Billing

How do refunds work at Truvani?

A brief summary of our refund policy can be found here: https://www.truvani.com/guaranteeFall in love with our products, or your money back…Here’s how refunds work:You have 30 days from the day your full-sized product is delivered to open it, try it,

Can I get a refund on a subscription (rebill) order, or does the refund policy only apply to my first order?

No, rebills are not eligible for a refund or return. Here's why: 1. Our goal is always transparency and choice. We proactively provide clear, conspicuous disclosures at every stage of the purchasing process so customers can choose the exact buying mo

What is the 30-Day Love Our Products Guarantee, and does it apply to subscription rebills?

The 30-Day Love Our Products Guarantee only applies to the first order of any product. Here's How It Works:You have 30 days from the day your full-sized product is delivered to open it, try it, and request a refund if you don’t end up loving it.Simpl

How do I get a prepaid return label for unopened or unwanted product?

I was charged after I thought I'd already canceled — can that charge be refunded?

If your refund request is made within 30 days of the delivery of the very first purchase of the product, it is eligible for a refund. Any requests outside of these specific terms are not eligible for a refund or return.

What's the difference between a refund and store credit, and when does Truvani offer each?

A refund or partial refund can be made on eligible orders, and the payment goes straight back to your original method of payment. Store credit is stored with us on your account. When you're ready to make your next order, you would write our support t

What should a customer do if they see a charge on their account they don't recognize?

The best things to do would be as follows:1. Check your most recent order confirmation email to see if you ordered any products on subscription. If you did not select the one time order option, then you likely signed up for a subscription, possibly w

How long does an approved refund take to actually process?

Once a refund is approved and processed it can take up to 7 business days to reflect on your statement. If you still don't see it after seven business days, it would be best to contact your bank for more information.