What is the 30-Day Love Our Products Guarantee, and does it apply to subscription rebills?Updated 4 hours ago
The 30-Day Love Our Products Guarantee only applies to the first order of any product.
Here's How It Works:
You have 30 days from the day your full-sized product is delivered to open it, try it, and request a refund if you don’t end up loving it.
Simply email the Truvani team at [email protected] with the subject line REFUND REQUEST.
This is our promise to you because we’re THAT confident in the taste and quality of our products.
Please note: this guarantee applies only to first-time purchases, of a specific product, and refunds must be approved. If a refund request is approved, it does not include shipping and handling fees should we require or approve a return.
**We may require that product be sent back. Once the refund request is made via email our support team will include instructions on how to return the items. We do not provide shipping labels or cover return costs on approved returns.
***Unapproved returns not sent to our legal address in Nevada (not the correct address for returns) are not eligible for a refund.
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From our Terms & Conditions:
If you would like to receive a refund for any reason, please contact us at [email protected].
Refunds will be issued by us in our sole discretion. To request a refund or replacement send an email with your name, order confirmation number, and reason for the request, within 30 days, of your first order of the product, after you receive your order. We may require proof of purchase if we can’t verify your order. If your refund is accepted, a credit will automatically be applied to your credit card or original method of payment within 7 days. If needed we will adjust this policy as required by the laws of the state in which you live.
You may cancel your subscription to Products offered through the Service at any time. If there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed by Truvani Inc. For the terms and conditions regarding our subscription plan, please visit https://www.truvani.com/subscriptionterms.
Please submit cancellation requests at least 72 hours before the subscription is scheduled to rebill.