What's the difference between a refund and store credit, and when does Truvani offer each?Updated 5 hours ago

A refund or partial refund can be made on eligible orders, and the payment goes straight back to your original method of payment. 

Store credit is stored with us on your account. When you're ready to make your next order, you would write our support team at [email protected] and tell us what products you'd like to order. We will apply your store credit to that order. If there's no remaining balance due, your order will be processed. If there's a remaining balance due, you'll receive an email invoice with a remaining balance due before your order. Once it is paid, your order will be processed.