Common questions and support documentation

• Are Truvani products tested for heavy metals?
• Can I use your products if I am pregnant or breastfeeding?
• Are your products Kosher?
• Are your products free of allergens?
• How do your products compare to ________ product?

• How do I cancel my subscription?
• What are the terms of the subsriptions?
• What is your refund policy?
• How do I contact you?
• How do I add another product to my current subscription so they ship together every month?
• Do you ship outside the USA?
• I need to change or cancel my order.
• I can't login to my account, can you help?
• Can I combine offers or discount codes?

• Will I have to pay customs to have items shipped to Canada?
• How long does shipping take?
• Do you ship to my country?
• How can I track my order?
• The tracking information says the package was delivered, but I haven't received it.
• My product arrived damaged
• My order was lost / not delivered / an item is missing
• My shipping address is incorrect

• Can this replace a meal?
• Why is the protein only a 20 day supply?
• What are the ingredients that make up the protein?
• What is the country of origin of all the ingredients?
• How many can I use per day? And when is best to drink it?
• Can I use this with kids?
• What's the shelf life? How long does it last once opened?
• What is the amino acid break down?
• How does it taste?
• Why did you use these specific ingredients over others?

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• What is the serving size? Is it taken all at once or spread out throughout the day?
• Do you ship outside the USA?
• Has this product gone through USP testing for purity and potency? Does it have the USP seal?
• How does a subscription work? Can I make a one time purchase?
• Can turmeric help me with my medical condition?
• What percentage of curcumin is in it?
• Why is it a tablet, and not a capsule?
• What are the ingredients in the Truvani Daily Turmeric supplement?
• Is the container plastic or glass?
• Is it tested for heavy metals and other contaminants?

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• Why is the bag only 15 servings?
• What kind of fish is used?
• Will the collagen work for my age?
• Is the collagen vegan?
• What are the health benefits of the collagen?
• What are the ingredients in the marine collagen?
• Is the product certified organic?
• What is the recommended serving size?
• Why did you only use certain types of collagen?
• Is this product Non-GMO?

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