Shipping

How do I cancel my subscription?

Please email us at least 72 hours before the subscription is scheduled to rebill at [email protected] and we would be happy to assist.

How long does shipping take?

We do our best to get your products to you safely, and in a timely manner. However, after we hand off your package to our shipping partners, we are no longer in control of it. Please note that, while we will always do our very best to get your produc

How can I track my order?

As soon as your order has shipped, you’ll be sent a confirmation email with the tracking number included. Please note that it can take 24-48 hours for the tracking information to be updated.

How can I qualify for free shipping?

We offer free shipping on orders of a certain value or more within the US. You can combine several products or purchase a few months' worth at a time to meet the required threshold and enjoy free shipping. Additionally, if you are a prime member purc

Will I have to pay customs to have items shipped outside of the US?

We follow all international requirements when shipping outside of the US. We don’t have any control over whether customs or other fees will be charged. You are responsible for any customs fees and taxes. Please note that shipping to to countries outs

The tracking information says the package was delivered, but I haven't received it.

Sometimes USPS marks a package as delivered when it gets to the local post office and it takes another day or two to arrive at your door. If you haven’t received your package within 3 days, please reach out to us at [email protected] and we’ll look

My order was lost / not delivered / an item is missing

Packages do go missing on occasion, and we’re happy to do what we can to help you track your package down, should this happen to you. However, you must notify us within 30 days of the day your order was shipped if you have not received it or if an it

My product arrived damaged

We do our best to make sure your products arrive safely, but unfortunately items do occasionally arrive damaged. Please email us at [email protected] with photos of the damaged product, and we’ll make it right for you.

My shipping address is incorrect

We ship all packages to the address provided during checkout, or that is listed as the default shipping address on your subscription account here:https://shop.truvani.com/account/loginOnce your order has been prepared for shipping, we are not able to