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Truvani FAQs

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We follow all international requirements when shipping outside of the US. We don’t have any control over whether customs or other fees will be charged. You are responsible for any customs fees and taxes. Please note that shipping to to countries outs

Will I have to pay customs to have items shipped outside of the US?

Shipping

Can I use your products if I am pregnant or breastfeeding?

Are your products Kosher?

Are your products free of allergens?

Are Truvani products tested for heavy metals?

How do I unsubscribe from text messages?

General

How do I cancel my subscription?

How long does shipping take?

How can I track my order?

How can I qualify for free shipping?

The tracking information says the package was delivered, but I haven't received it.

My order was lost / not delivered / an item is missing

My product arrived damaged

My shipping address is incorrect

How do I contact you?

What is your refund policy?

What are the terms of the subscriptions?

I need to change my order.

Do you ship outside the USA?

Can I combine offers or discount codes?

Can I substitute a product if it is on backorder?

How do I skip or pause a subscription?

Orders and Subscriptions

Can this replace a meal?

What is the country of origin of all the ingredients?

Why is the protein only a 20 day supply?

What's the shelf life? How long does it last once opened?

How there are 5 grams of carbohydrates total but it only lists 2 grams of sugar and 2 grams of dietary fiber. Where/ what is the other gram?

What is the amino acid break down?

How much protein is in each serving?

Are there different serving recommendations for children?

Can I use this with kids?

Why did you use these specific ingredients over others?

How much caffeine is in one serving?

How does it taste?

Will protein become denatured when cooked?

What is the serving size?

What kind of bag does it come in? What kind of plastic?

Does the protein powder contain stevia?

Is this a protein isolate?

Is it dairy free?

How many can I use per day? And when is best to drink it?

About our Plant Based Protein Powder

What kind of fish is used?

Is It hydrolyzed?

Why is the bag only 15 servings?

What are the health benefits of the collagen?

Is the product certified organic?

What are the ingredients in the marine collagen?

What is the recommended serving size?

Will the collagen work for my age?

What's the expiration date on the collagen?

Does it smell/taste fishy?

Is the Marine Collagen good for men?

Do you use shellfish or jellyfish?

Is the collagen vegan?

Do you use fish scales?

Why did you only use certain types of collagen?

Is this product Non-GMO?

About our Marine Collagen

Has this product gone through USP testing for purity and potency? Does it have the USP seal?

What is the serving size? Is it taken all at once or spread out throughout the day?

What percentage of curcumin is in it?

Why is it a tablet, and not a capsule?

Is it tested for heavy metals and other contaminants?

Is there any process in place to ensure it doesn't contain mold?

Do I need to take the supplement with a healthy fat (for absorption)?

Is the container plastic or glass?

What size are the tablets?

Is the turmeric heated?

Will the tinted glass bottle be tested for lead?

Why is sunflower oil used?

What are the benefits of taking a daily turmeric supplement?

What is the approximate shelf life?

What is the country of origin?

Is the turmeric Certified Kosher?

Is it cruelty-free?

What is the difference between turmeric root and turmeric extract?

Is it certified organic and non-GMO?

Can I take the turmeric while pregnant or breastfeeding?

Does it contain black pepper or piperine?

Can turmeric help me with my medical condition?

Will the turmeric stain my teeth?

How much organic turmeric root is in the supplement?

Why does the turmeric contain rice?

Is the turmeric vegan?

About our Turmeric

Will I have to pay customs to have items shipped outside of the US?Updated a year ago