Order Status & Delivery
How can I check the status of my order?
You will receive an email once your order ships with the tracking information. You can refer back to this email throughout the process to check on the status of your order post-processing. You can also email our team at [email protected] for additi
Why would an order show as "not shipped yet" or "on hold"— what are the possible reasons?
We can't know for sure unless we look up the exact order. If you are experiencing a shipping issue with your order, please email the Truvani team at [email protected] and provide your order number and email address associated with the order in ques
What is Truvani's standard order processing window before a package ships?
Shipping times can change depending on volume and logistics; however, Truvani's typical standard order processing window is within a few hours of the order being placed.
I ordered through Amazon or a local retailer, but I would like a refund. Can you help me?
Unfortunately, we cannot do anything if you made your purchase through Amazon, a local retailer, or a third party that is not Truvani.com (including scam sites). We cannot process a refund for money we did not directly receive and do not have a recei
What carrier(s) does Truvani use, and how should a customer track a package?
Truvani uses a variety of different carriers from USPS, UPS, FedEx, and many others. When your order processes, the confirmation email will contain tracking information, which you can refer back to throughout the delivery process. If you ever have an