Orders and Subscriptions
How do I cancel my subscription?
You may cancel your subscription to Products offered through the Subscription Program at any time. Please submit cancellation requests at least 72 hours before the subscription is scheduled to rebill. If there is an outstanding order associated with
What is your refund policy?
We are sure you’ll love your Truvani products, however, if it doesn’t work for you, you have 30 days from the day your full-sized product is delivered to open it, try it, and request a refund if you don’t end up loving it.Simply email the Truvani tea
How do I contact you?
Send us an email at [email protected] and we will get right back to you.
What are the terms of the subscriptions?
Our subscriptions are simple. You get charged on the same day every month. We can always adjust your frequency and/or skip an upcoming shipment when needed. You can also cancel at any time without hassle. Please just submit cancellation requests at l
I need to change my order.
We want to get your order out to you as quickly as possible, so there is often just a short window of time in which to make changes to an order that has already been processed.If you do wish to change or cancel and order please email support@truvani.
Do you ship outside the USA?
Currently, we ship to the USA and Canada.
Can I combine offers or discount codes?
No, promotions and discount codes can not be combined with any other offer or discount and cannot be applied to previously placed or pending orders. Offers are limited to 1 per household and are subject to change or expire at any time. Other restrict
Can I substitute a product if it is on backorder?
If an item is on backorder and not yet shipped, please reach out with your request for a substitution. We strive to accommodate such requests, although the ability to substitute items depends on current inventory levels. Once your items are shipped,
How do I skip or pause a subscription?
To skip or pause a subscription, please reach out to our support team. While we can skip one month per item, any changes to delivery dates will apply to your entire subscription. For specific needs like pausing a subscription for several months, our