What is your refund policy?Updated a year ago
We are sure you’ll love your Truvani products, however, if it doesn’t work for you, you have 30 days from the day your full-sized product is delivered to open it, try it, and request a refund if you don’t end up loving it.
Simply email the Truvani team at [email protected] with the subject line REFUND REQUEST and we’ll provide you with return instructions.
PLEASE NOTE: This guarantee applies only to first-time purchases, of a specific product, and is limited to 1 of each item.
Refunds do not include shipping and handling fees, and you are responsible for the cost of returning the product to us.
If you have a subscription set up, that next shipment may ship prior to the end of your 30 day refund period and is not eligible for a refund. If you do not want subsequent subscription shipments please submit cancellation requests to [email protected] at least 72 hours before the subscription is scheduled to rebill.
Items returned to us without prior approval will not be refunded.
Only products purchased through Truvani.com are eligible for a refund under this policy. If you have purchased through one of our retail partners, including Amazon.com, please reach out to them regarding your return request.