How do I cancel my subscription?Updated 19 hours ago
You may cancel your subscription to products offered through the Subscription Program at any time. Subscribers have 24/7 access to manage subscriptions through the subscription portal.
If you still need help cancelling, please submit cancellation requests at least 72 hours prior to your subscription rebill scheduled date so the team can help provide cancellation instructions.
If there is an order associated with your subscription that has already been processed at the time of the cancellation request, the cancellation will go into effect once that order is processed by Truvani.
This means, if a customer writes in even 5 minutes after the order is processed, even if it's not shipped yet, that order will still be processed but future orders will be cancelled so long as the subscription
Additional instructions to cancel your subscription:
- Logging into your account portal, where you can manage your subscription and click "Cancel Subscription" at any time.
- If you have any questions regarding how to cancel your subscription in your account portal, you email us at [email protected], but we do not cancel subscriptions for customers. We provide an always-available account portal where customers can manage their subscriptions with just a few easy steps.