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<div data-sfc-cp data-sfc-root="ep" data-hveid="CAAICBAA" data-processed="true" data-complete="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);" style=" text-decoration: none;" id="isPasted"><span style="font-size: 16px;" id="isPasted">While we are incredibly sorry for the unexpected charge, t</span><span style="font-size: 16px;">his typically happens because a subscription was accidentally selected on the product page instead of the one-time, no auto-ship option.&#xA0;<br></span></div><div data-sfc-cp data-sfc-root="ep" data-hveid="CAAIDRAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);" style=" text-decoration: none;"><span style="font-size: 16px;">The best step you can take right now is to log into your customer account portal and ensure that <strong data-sfc-cp data-sfc-root="ep" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);" style=" text-decoration: none;">each product or item is canceled individually</strong>.</span><br><br></div><div data-block="true" data-editor="2u131" data-offset-key="emr2g-0-0" id="isPasted"><div data-offset-key="emr2g-0-0"><span data-offset-key="emr2g-0-0"><span data-text="true" style="font-size: 16px;">Desktop &amp; Mobile:</span></span></div></div><div data-block="true" data-editor="2u131" data-offset-key="feu0l-0-0"><div data-offset-key="feu0l-0-0"><span data-offset-key="feu0l-0-0"><span data-text="true" style="font-size: 16px;">1) Log in here:&#xA0;</span></span><span style="font-size: 16px;"><a href="https://truvani.com/subscription" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="feu0l-1-0"><span data-text="true">https://truvani.com/subscription</span></span></a></span></div></div><div data-block="true" data-editor="2u131" data-offset-key="9qo1k-0-0"><div data-offset-key="9qo1k-0-0"><span data-offset-key="9qo1k-0-0"><span data-text="true" style="font-size: 16px;">2) Click on your subscription</span></span></div></div><div data-block="true" data-editor="2u131" data-offset-key="6tam4-0-0"><div data-offset-key="6tam4-0-0"><span data-offset-key="6tam4-0-0"><span data-text="true" style="font-size: 16px;">3) Select &#x201C;Cancel&#x201D; </span></span><span data-offset-key="6tam4-0-1" style=" text-decoration: underline;"><span data-text="true" style="font-size: 16px;"><strong>for each item individually</strong></span></span></div></div><div data-sfc-cp data-sfc-root="ep" data-hveid="CAAIDRAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);" style=" text-decoration: none;"><br><br><span style="font-size: 16px;">If you have already tried this and/or are experiencing technical difficulties, please reach out to our team immediately at&#xA0;</span><span data-sfc-cp data-sfc-root="ep" data-complete="true" data-processed="true" data-sfc-inited="2" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);" style="text-decoration: none; font-size: 16px;"><a target="_blank" rel="noopener" data-ved="2ahUKEwj3_ofj1MGWAxUuliYFHcLdO18Qy_kOegYIAAgNEAE" data-hveid="CAAIDRAB" href="https://faq.truvani.com/en-US/how-do-i-cancel-my-subscription-1906051" ping="/url?sa=t&amp;source=web&amp;rct=j&amp;url=https://faq.truvani.com/en-US/how-do-i-cancel-my-subscription-1906051&amp;ved=2ahUKEwj3_ofj1MGWAxUuliYFHcLdO18Qy_kOegYIAAgNEAE&amp;opi=89978449" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 500; margin: 0px; text-decoration: underline 1px rgb(153, 195, 255); border-bottom: 0px rgb(153, 195, 255);" style=" text-decoration: underline 1px rgb(153, 195, 255);">support@truvani.com</a></span><span style="font-size: 16px;">.&#xA0;</span><br><br><span style="font-size: 16px;">Let us know you have already attempted to cancel so we can investigate your case specifically and help finalize your request.</span></div>

While we are incredibly sorry for the unexpected charge, this typically happens because a subscription was accidentally selected on the product page instead of the one-time, no auto-ship option. The best step you can take right now is to log into you

I already asked to cancel but got charged again anyway — what happened, and what will Truvani do about it?

Orders and Subscription Management

Can I use your products if I am pregnant or breastfeeding?

Are your products Kosher?

Are your products free of allergens?

Are Truvani products tested for heavy metals?

How do I unsubscribe from text messages?

Unflavored Protein Powders

Do I unsubscribe from emails?

Where can I find full ingredients and nutrition facts for each product and flavor?

Can product be used after its printed expiration date?

Why might a product not mix or dissolve well, and is that expected?

Are there recipes or usage guides available for the products?

What should I do if my order arrives damaged?

General

How do refunds work at Truvani?

Can I get a refund on a subscription (rebill) order, or does the refund policy only apply to my first order?

What is the 30-Day Love Our Products Guarantee, and does it apply to subscription rebills?

How do I get a prepaid return label for unopened or unwanted product?

I was charged after I thought I'd already canceled — can that charge be refunded?

What's the difference between a refund and store credit, and when does Truvani offer each?

What should a customer do if they see a charge on their account they don't recognize?

How long does an approved refund take to actually process?

Refunds, Returns & Billing

How long does shipping take?

How can I track my order?

How can I qualify for free shipping?

Will I have to pay customs to have items shipped outside of the US?

The tracking information says the package was delivered, but I haven't received it.

My order was lost / not delivered / an item is missing

My product arrived damaged

My shipping address is incorrect

Shipping

How do I cancel my subscription?

How do I contact you?

What are the terms of the subscriptions?

I need to change my order.

Do you ship outside the USA?

Can I combine offers or discount codes?

Can I substitute a product if it is on backorder?

Can I pause or skip my next shipment instead of canceling completely?

How do I change the flavor, size, or product in my subscription?

How do I change how often my subscription ships?

Can I still cancel or change my subscription once an order has already entered processing?

If I cancel, do I get a refund for a shipment that already charged, or does it just stop future orders?

How do I add extra items or boxes to an existing subscription order?

I didn't realize I signed up for a recurring subscription — can that be reversed?

Does Truvani offer anything (a frequency change, a pause option) before finalizing a cancellation, or is it processed immediately on request?

How do I update or correct my shipping address after placing an order?

Can an order be canceled if it hasn't shipped yet?

Can a package be redirected to a different address after it has already shipped?

I accidentally placed a duplicate order — can one be canceled or merged?

Can this replace a meal?

What is the country of origin of all the ingredients?

Why is the protein only a 20 day supply?

What's the shelf life? How long does it last once opened?

How there are 5 grams of carbohydrates total but it only lists 2 grams of sugar and 2 grams of dietary fiber. Where/ what is the other gram?

What is the amino acid break down?

How much protein is in each serving?

Are there different serving recommendations for children?

Can I use this with kids?

Why did you use these specific ingredients over others?

How much caffeine is in one serving?

How does it taste?

Will protein become denatured when cooked?

What is the serving size?

What kind of bag does it come in? What kind of plastic?

Does the protein powder contain stevia?

Is this a protein isolate?

Is it dairy free?

How many can I use per day? And when is best to drink it?

About our Plant Based Protein Powder

What kind of fish is used?

Is It hydrolyzed?

Why is the bag only 15 servings?

What are the health benefits of the collagen?

Is the product certified organic?

What are the ingredients in the marine collagen?

What is the recommended serving size?

Will the collagen work for my age?

What's the expiration date on the collagen?

Does it smell/taste fishy?

Is the Marine Collagen good for men?

Do you use shellfish or jellyfish?

Is the collagen vegan?

Do you use fish scales?

Why did you only use certain types of collagen?

Is this product Non-GMO?

About our Marine Collagen

Has this product gone through USP testing for purity and potency? Does it have the USP seal?

What is the serving size? Is it taken all at once or spread out throughout the day?

What percentage of curcumin is in it?

Why is it a tablet, and not a capsule?

Is it tested for heavy metals and other contaminants?

Is there any process in place to ensure it doesn't contain mold?

Do I need to take the supplement with a healthy fat (for absorption)?

Is the container plastic or glass?

What size are the tablets?

Is the turmeric heated?

Will the tinted glass bottle be tested for lead?

Why is sunflower oil used?

What are the benefits of taking a daily turmeric supplement?

What is the approximate shelf life?

What is the country of origin?

Is the turmeric Certified Kosher?

Is it cruelty-free?

What is the difference between turmeric root and turmeric extract?

Is it certified organic and non-GMO?

Can I take the turmeric while pregnant or breastfeeding?

Does it contain black pepper or piperine?

Can turmeric help me with my medical condition?

Will the turmeric stain my teeth?

How much organic turmeric root is in the supplement?

Why does the turmeric contain rice?

Is the turmeric vegan?

About our Turmeric

How can I check the status of my order?

Why would an order show as "not shipped yet" or "on hold"— what are the possible reasons?

What is Truvani's standard order processing window before a package ships?

I ordered through Amazon or a local retailer, but I would like a refund. Can you help me?

What carrier(s) does Truvani use, and how should a customer track a package?

Order Status & Delivery

I already asked to cancel but got charged again anyway — what happened, and what will Truvani do about it?Updated 3 hours ago