My shipping address is incorrect
We ship all packages to the address provided during checkout, or that is listed as the default shipping address on your subscription account here:https://shop.truvani.com/account/login
Once your order has been prepared for shipping, we are not able to update the shipping information or re-route the package.
If you entered your address incorrectly, we are happy to try to update that for you before the order has been prepared for shipping, but unfortunately we are not not always able to do that. In this case you can reach out to the carrier to see if they’re able to redirect your package. However, this isn’t usually possible.
Most packages shipped from Truvani start with one carrier (UPS, DHL, etc.) and they deliver to the local post office. The delivery is completed by USPS. So if you have moved and forgot to update your shipping address with us, as long as you’ve submitted a change of address through USPS, your package will be forwarded to you.
Please note that occasionally USPS will charge additional postage for packages that are forwarded. Truvani will not cover the cost of that additional postage.
You can view your tracking information, including the carrier used, in the shipment confirmation email we sent when your order was shipped
If your order is returned to us as undeliverable, we can reship the items, but please note that you will be responsible for the additional shipping charges. We may, at our discretion, issue a refund, but it will be issued minus actual shipping charges, or $9.95, whichever is greater.