What is your refund policy?
We are sure you’ll love your Truvani products, however, if it doesn’t work for you, you have 30 days from the day your full-sized product is delivered to open it, try it, and request a refund if you don’t end up loving it.
Simply email the Truvani team at firstname.lastname@example.org with the subject line REFUND REQUEST and we’ll provide you with return instructions.
PLEASE NOTE: This guarantee applies only to first-time purchases, of a specific product, and is limited to 1 of each item.
Refunds do not include shipping and handling fees, and you are responsible for the cost of returning the product to us.
If you have a subscription set up, that next shipment may ship prior to the end of your 30 day refund period. We do send an email 3 days prior to that being processed, but if you do not want to receive that you must let us know prior to the rebill date.
Items returned to us without prior approval will not be refunded.
Only products purchased through Truvani.com are eligible for a refund under this policy. If you have purchased through one of our retail partners, including Amazon.com, please reach out to them regarding your return request.