If I cancel, do I get a refund for a shipment that already charged, or does it just stop future orders?Updated 3 hours ago
It would just stop future orders. Rebills are not eligible for a refund as they are a second, third, or more order of the products.
Our policy does indicate that once a rebill order is processed, meaning charged and in queue with our fulfillment center, we can no longer alter it.
For reference here is the refund policy:
Refunds will be issued by us in our sole discretion. To request a refund or replacement send an email with your name, order confirmation number, and reason for the request, within 30 days, of your first order of the product, after you receive your order. We may require proof of purchase if we can’t verify your order. If your refund is accepted, a credit will automatically be applied to your credit card or original method of payment within 7 days.
You have 30 days from the day your full-sized product is delivered to open it, try it, and request a refund if you don’t end up loving it.
Simply email the Truvani team at [email protected] with the subject line REFUND REQUEST.
Please note that this guarantee applies only to first-time purchases, of a specific product, and approved refund requests do not include shipping and handling fees.